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Delivery & Returns

UK MAINLAND

ON ALL ITEMS UNDER £50.00 THERE IS A DELIVERY CHARGE OF £2.79, THIS COVERS AS MANY ITEMS AS YOU LIKE UP TO A VALUE OF £50.00 THEN THE DELIVERY BECOMES FREE OF CHARGE AND ARE SENT VIA ROYAL MAIL.

ANY ORDERS THAT ARE OVER 8KG IN WEIGHT, HIGH VALUE OR LARGE PACKAGES ARE SENT VIA PARCELFORCE, PARCELFORCE DELIVERY OVER £50.00 ORDER VALUE IS FREE AND COVERS MAINLAND UK AREAS, HOWEVER, IT DOES NOT COVER ANY OF THE FOLLOWING POSTCODES:

ZONE 2

Highlands & Islands of Scotland HS1 IV15 IV36 KA27 KW17 PA36 PA63 PH18 PH38 HS2 IV16 IV40 KA28 PA20 PA37 PA64 PH19 PH39 HS3 IV17 IV41 KW1 PA21 PA38 PA65 PH20 PH40 HS4 IV18 IV42 KW2 PA22 PA39 PA66 PH21 PH41 HS5 IV19 IV43 KW3 PA23 PA40 PA67 PH22 PH42 HS6 IV20 IV44 KW5 PA24 PA41 PA68 PH23 PH43 HS7 IV21 IV45 KW6 PA25 PA42 PA69 PH24 PH44 HS8 IV22 IV46 KW7 PA26 PA43 PA70 PH25 PH49 HS9 IV23 IV47 KW8 PA27 PA44 PA71 PH26 PH50 IV1 IV24 IV48 KW9 PA28 PA45 PA72 PH30 ZE1 IV2 IV25 IV49 KW10 PA29 PA46 PA73 PH31 ZE2 IV3 IV26 IV51 KW11 PA30 PA47 PA74 PH32 ZE3 IV10 IV27 IV52 KW12 PA31 PA48 PA75 PH33 IV11 IV28 IV53 KW13 PA32 PA49 PA76 PH34 IV12 IV30 IV54 KW14 PA33 PA60 PA77 PH35 IV13 IV31 IV55 KW15 PA34 PA61 PA78 PH36 IV14 IV32 IV56 KW16 PA35 PA62 PH17 PH37

ZONE 3

Northern Ireland, Isle of Man & Isles of Scilly BT1 BT12 BT23 BT34 BT45 BT57 BT70 BT92 IM8 BT2 BT13 BT24 BT35 BT46 BT60 BT71 BT93 IM9 BT3 BT14 BT25 BT36 BT47 BT61 BT74 BT94 IM99 BT4 BT15 BT26 BT37 BT48 BT62 BT75 BT99 TR21 BT5 BT16 BT27 BT38 BT49 BT63 BT76 IM1 TR22 BT6 BT17 BT28 BT39 BT51 BT64 BT77 IM2 TR23 BT7 BT18 BT29 BT40 BT52 BT65 BT78 IM3 TR24 BT8 BT19 BT30 BT41 BT53 BT66 BT79 IM4 TR25 BT9 BT20 BT31 BT42 BT54 BT67 BT80 IM5 BT10 BT21 BT32 BT43 BT55 BT68 BT81 IM6 BT11 BT22 BT33 BT44 BT56 BT69 BT82 IM7

ANY OF THESE POSTCODES THERE IS A SURCHARGE, ANYTHING IN ZONE 2 there is a £10.04 surcharge and anything in ZONE 3 there is a £15.72 surcharge.

Pallet deliveries for Aquariums or large pond filters also have surcharges to these areas, please ask for a quote before buying.

LIVESTOCK

All livestock is sent via 24-hour courier, any orders before midday Monday - Thursday will be dispatched the same day unless otherwise requested by yourself, anything after will be dispatched next working day except for Fridays

DELIVERY TIMES

On every listing there is an estimated time for delivery on the right-hand side, please take note of this.

RETURNS

If the item you receive is the incorrect item or is damaged then please contact us either via email or by phone and we will endeavour to deal with the problem fast and efficiently.

If the item you receive is as described but you have simply changed your mind you can return the item within 14 days for a refund.